Inside Sales Representative

Tenneco is one of the world’s leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.

This position will be part of the EMEA’s Off-Highways/Heavy Duty team. In this role you will primarily support the regional sales managers (primarly: quote, process, identify parts, after-sale services & tool usage, replenishment order processing, secondarily: replenishment order support and/or operative product support,) with direct customer & prospects.  The operative product support will also be from technical nature, specifically to Internal Combustion Engine (ICE) focus. This role will report to the Customer Care Manager Off-Highway EMEA.

 Key Responsibilities:

• Act as part of the Off-Highways/HD EMEA organization - Voice from & voice to the customers (actively)
• Direct and/or indirect coordination of daily operations with inside & outside departments, customers, internal suppliers as and when required
• Administration of the order entry process
• Administration of the direct shipments; coordinate & follow-up with supplier, goods receipt & supplier invoice validation
• Arrange outbound shipments; scheduling of transport depending on customer agreements/selected forwarder.
• Contact with warehouse/transporters to have shipments ready and pick up in due time.
• Administrative follow-up of shipments from A to Z
• Maintenance of Customer Care peer-2-peer relations (pointing, review, setup, tracking)
• Deliver a high standard Inside sales calls including customer service
• Proactive & reactive communication with customers & prospects (verbal, non-verbal, electronic)
• Technical-Commercial sales support and/or part identification by usage of technical databases
• Establish and maintain effective communication channels (internal and external), for receipt and transmittal of information, requirements and priorities
• Review sales performance versus plan and report progress to Inside Sales Manager. Ensure periodic report is provided accordingly
• Actively involved with sales promotions and customer focused activities
• Attend carrier meetings and be involved in the tendering process ensuring that contractual service levels are met
• Monitor BW reports to assess month on month growth
• Usage of TecCom, where needed
• Attendance at management meetings when required, to update and provide input relevant to Inside Sales (incl. Customer service) activities
• Ensure that company policies and procedures are applied consistently and fairly to minimize any risk of potential claims of unfair treatment
• Maintain records and any necessary/required documentation in relation to the “Inside Sales” operation, ensuring Data Protection Legislation is adhered to at all times
• Communicate to internal/external customers/suppliers to ensure that each other’s needs are recognized
• Adherence to all applicable Health, Safety, Environmental, and Quality policies and procedures
• Adherence to company policies, procedures and cores values
• Ensure production of timely and accurate records
• Actively seek to keep informed of any changes and will proactively share information and ideas with colleagues where appropriate
• Processing, monitoring and checking invoices (i.e. 3rd party internal supplies) in frame of “Regional Sales manager” guidance
• Deal with carriers (for ex EMEA DC & 3rd party direct shipment)
• Deal with auditors and inspections as applicable to define export markets
• Operatively load and implement New products numbers (NNA) in conjunction with Product Managers
• Follow changes to policy given by " Customer Care Managers"
• Communicate customer or business issues to " Customer Care Manager" to determine needs of submitting ISWR
• Customer Survey
• Actively process replenishment order (work with EMEA SC and US Product Planners)

What will make you successful:

• Technical and/or Commercial degree or equal through experience ( preferably in Technical Sales or Product Management or equivalent)
• 5+ years business experience in a sales, sales support or customer service function (preferebale with a technical interface in automotive or construction – minning environment)
• Fluent in English or any other language is an added value
• Knowledge of procedures and logistics processes
• Overall knowledge of transport and forwarding bookings
• Knowledge of SAP, MS office – knowledge of NABS/BPCS is an asset
• Core competencies: customer focus, decision making, getting organized, strive for excellence, integrity and trust, conflict management, motivating others, team player 
• Problem solver on customer issues (commercial & technical–commercial)
• Multiple operation systems usage capability to supply best input possible

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An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.