Customer Service Specialist

Tenneco is one of the world’s leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.

Key Responsibilities

• Manage customer accounts and maintain master data
• Create and maintain customer records in ERP/CRM systems
• Process customer requests and inquiries
• Coordinate customer onboarding activities
• Monitor customer orders and account activities
• Maintain customer documentation and records
• Resolve customer account discrepancies
• Coordinate with Sales, Finance, and Operations teams
• Generate customer reports and operational updates
• Manage workload and prioritise tasks
• Receive, review, and process customer orders
• Enter customer orders into the SAP/ERP system

Requirements

• Bachelor's degree in Business, Supply Chain, Engineering, Economics, or a related field.
• Minimum 3 years of experience in Purchasing, Procurement, Supply Chain, or a manufacturing environment.
• Experience managing suppliers and procurement processes.
• Strong negotiation, communication, and stakeholder management skills.
• Good understanding of supply chain, material planning, and purchasing operations.
• Experience working with SAP and strong MS Excel skills.
• Automotive industry experience is an advantage.
• Fluent English.
• Proactive, analytical, and solution-oriented mindset.

We are committed to the safety and health of our employees. We adhere to social distancing recommendations and other protocols, ensuring a safe work environment for all.