QA Technician

Job Title: Quality Technician

Department: Quality Assurance
Reports To: Quality Engineer
FLSA Status: Hourly, Non-exempt
Labor Grade: 10

Summary

The Quality Technician supports product and process quality to ensure customer satisfaction and compliance with company standards. This role is responsible for document control, inspection activities, data management, and support of manufacturing operations through quality analysis, audits, and product verification. The position collaborates cross-functionally with Quality Engineers, Production, and other departments to maintain product integrity and drive continuous improvement.

Essential Duties and Responsibilities

• Create, revise, and maintain controlled documents, including work instructions, procedures, and forms.
• Manage document control databases and ensure distribution of current versions to designated areas.
• Support new product launches by preparing control plans, work instructions, and Production Part Approval Process (PPAP) documentation.
• Review blueprints, PFMEA, process flow diagrams, and other quality documentation for accuracy and completeness.
• Perform dimensional inspections using various measurement tools and coordinate measuring machines (CMM).
• Conduct incoming, in-process, and final inspections to verify product conformance to specifications.
• Support customer complaint investigations and assist in root cause and corrective action processes.
• Perform machine capability studies and quality gate reviews (QGRs) for production cells.
• Manage nonconforming material processes, including identification, tagging, and documentation.
• Maintain calibration records for gages and measuring equipment.
• Communicate effectively with internal teams and customers to resolve quality concerns.
• Support continuous improvement initiatives through data collection, analysis, and problem-solving.
• Ensure compliance with all safety, environmental, and company policies.
• Other duties as assigned.

Education and Experience:

• High school diploma or GED required.
• Technical or vocational training in quality or manufacturing preferred.

• 2+ years of experience in a manufacturing quality role preferred.
• Ability to obtain ASQ Certified Quality Technician (CQT) or internal Auditor A certification within 2 years.
• Proficiency in blueprint reading, GD&T, and the use of measurement instruments.
• Experience with PPAP, control plans, and documentation per IATF 16949 or ISO 9001 standards.
• Familiarity with SAP, databases, and Microsoft Office applications.

Skills and/or Abilities

• Quality Focus: Ensures processes and products meet defined standards; supports continuous improvement.
• Analytical Ability: Gathers, interprets, and evaluates data to solve complex problems.
• Communication: Clearly conveys information and listens actively; works effectively across departments.
• Ability to Learn: Quickly grasps new processes and systems; adapts to change.
• Technical Expertise: Demonstrates understanding of inspection techniques, documentation control, and quality systems.
• Problem Solving: Applies structured methods to identify and eliminate root causes.
• Efficiency Focus: Drives accuracy, timeliness, and organization in documentation and inspections.

Physical Demands

• Regularly required to sit, use hands, reach, talk, and hear.
• Frequently required to stand and walk.
• Occasionally required to lift or move up to 50 lbs.
• Vision requirements include close, distance, peripheral, depth perception, and focus adjustment.

Work Environment

• Exposure to moving mechanical parts, moderate noise, and occasional fumes or airborne particles.
• Appropriate PPE required on the manufacturing floor, including safety glasses, hearing protection, and safety shoes.
• Environmental factors include handling oils, lubricants, scrap materials, and proper waste disposal per EHS guidelines.