Snr Quality Manager

Key responsibilities:

- Develop/ improvise a quality assurance policy and quality control guidelines in collaboration with the other Quality Heads and oversee periodic reviews of the same

- Communicate the Quality Policy through multiple channels ensuring awareness across levels

- Implement QA & QC processes on various records & documents to monitor incoming & in-process activities

- Develop & execute product improvement process for resolution of various quality issues and coordinate with other departments for development of new products as per APQP & PPAP standards

- Build a cross-functional Quality Improvement Cell for constant review of processes and develop solutions for improving efficiency and reduce waste

- Implement QA & QC processes with respect to system & controls, process audits improvement, vendor development, incoming material inspection, in-process & final Inspection etc.

- Monitor production & quality procedures and practices and enhance processes as per PPAP to improve suppliers communication and approval of production designs and processes before, during and after manufacturing for problem analysis / resolution, SPC studies, APQP on various records & documents to monitor incoming & in-process activities

- Dealing with customer quality concerns, complaint and warranty failures and making improvement by adopting 8D for adequacy before dispatching to customer

- Managing customer concerns through root cause analysis with clear action plan for execution and review action plan against standard checklist and ensuring timely closure of NCs

- Analyze warranty data and make customer wise clear action plan

- Develop quality scorecard with improving trends on overall quality index in line with the quality policy and through gap analysis and clear forward path

- Make regular customer visit acknowledge their concerns and track proper initiation and closing of concern before defined deadline and provide solution in line with customer requirement

- Develop and implement framework for identifying and evaluating suppliers in association with Strategic Sourcing and periodically audit processes at the suppliers facilities to ensure compliance

- Conduct existing supplier assessment audit for their upgradation across all the locations and review their current capabilities and make existing supplier development plan

- Develop supplier evaluation policy and visit new suppliers to evaluate their capabilities for delivering quality product and provide vendor development support and ensuring that it gets implemented across the organization