Business Systems Manager

Tenneco is one of the world’s leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.

We are seeking a Business Systems Manager. The Business Systems Manager develops, implements, reviews and improves the quality systems to ensure compliance to Customer Specific Requirements (CSR’s), Industry Standards (ISO/TS 16949 and IATF 16949) and Tenneco Business Systems requirements. Focuses on managing product / process quality performance, Quality Management Systems, Warranty Performance and Customer Satisfaction measures. Robust understanding of Problem-Solving methods that enables sound interactions with customer and Tenneco stakeholders.

Duties and Responsibilities

• Lead and support the BU Business Systems Activities including Creation, expansion and Administration of Document Management Systems, Processes, Methods and Standards.
• Coach, mentor and train employees in the NVH BU to ensure Business Systems awareness and execution.
• Communicate with stakeholders to identify what they want to accomplish with a system
• Standardize and automate processes for all NVH Facilities.
• Conduct high-level root-cause analysis of service interruptions and establish preventive measures.

• Facilitates planning and development of quality control systems for specified products or processes.
• Collaborates with representatives from various functional groups assigned to the product or program including but not limited to design engineering, purchasing, production, manufacturing engineering, and inspection staff

Qualifications:

• Bachelor’s degree (or equivalent) required. Major in Engineering, Quality Management, Quality Assurance.
• 3-5 years’ progressive quality experience preferably in a manufacturing and Fortune 500 environment.

RESPONSIBILITIES:

• Leads all manufacturing sites efforts to ensure customer quality performance expectations and requirements are effectively managed.
• Leads implementation of customer requirements at the manufacturing sites including coordinating / leading customer visits and acts as liaison with vendors to ensure their products meet the needs of Tenneco & customer requirements.
• Leads facilities effort to eliminate product and process defect causes by utilizing Team-Oriented Problem-Solving methodology and recommends changes or solutions to problems. Leads the resolution of customer complaints management process at the manufacturing sites. Institutes processes to ensure timely and effective resolution of customer complaints via appropriate team oriented problem-solving methodology (Red X, Global 8D, Kepner-Tregoe, Six Sigma, etc.).
• Leads the manufacturing sites overall Quality Management System (ISO/TS 16949 and IATF 16949) development, implementation, and monitoring to ensure manufacturing sites business objectives are achieved.
• Develops a Quality culture that will drive Zero PPM and Zero Customer Complaints performance. This position description is intended to convey information essential to understanding the scope of the role and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.
• Drives improvement projects at the manufacturing sites focused on Quality initiatives that supports Tenneco’s Business Systems / Total Quality Management. Participates, supports and leads projects for the manufacturing sites / business units that adapt and implement best practices in Quality Assurance. Supports the manufacturing sites effort in driving reduction in Cost of Poor Quality.
• Manages and develops Quality professionals and directs their training, quality functional competency development activities to drive enhanced levels of quality team performance in achieving business objectives.
• Supports the Engineering, Sales and Launch teams in executing New Product Launches via the TENPlus process to ensure new product and processes are launched flawlessly. Must be able to apply the Project Management principals to ensure timely completion of project tasks.
• Develops in coordination with Supply Chain organization a robust Supplier Management processes that supports the needs of the manufacturing sites & business unit.
• Establishes Warranty Management Process, that clearly established the workflow process, capture             s current warranty performance, develops reliability predictive models to forecast future trends and drives improvement projects to reduce warranty costs to the business.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.