Snr Automation and ServiceNow Engineer

Job Description: Senior Automation, Orchestration and Scripting Engineer (ITSM & ITOM) and Automation Engineer

Location: Chennai or Pune, India

Position Overview

We are seeking an experienced and dynamic Senior Automation, Orchestration and Scripting Engineer with 7 to 10 years of hands-on experience in Automation, Orchestration, Scripting and secondary skills in ServiceNow, ITSM and ITOM. The ideal candidate will have in-depth expertise in Common Service Data Model (CSDM), application service mapping, and a strong background in agentic AI, automation, and orchestrations. This position offers the flexibility to be based in either Chennai or Pune, India.

Key Responsibilities

- Administer, configure, and maintain the Automation and Orchestration platforms (with secondary focus on ServiceNow) to ensure optimal performance and alignment with business objectives.

- Manage and enhance Automation frameworks, orchestration pipelines and scripting modules (with secondary support for ITSM/ITOM), with a particular focus on implementing and optimizing CSDM and application service mapping.

- Design and implement workflows, automations, and orchestrations leveraging agentic AI and ServiceNow Orchestration capabilities.

- Collaborate with cross-functional teams to gather requirements, develop solutions, and deliver process improvements through automation.

- Maintain system integrity, perform regular platform upgrades, and ensure compliance with IT best practices and security standards.

- Develop and maintain detailed documentation for configurations, processes, and customizations.

- Provide technical guidance and mentorship to junior team members.

- Support integration efforts with other enterprise systems and tools as needed.

Required Qualifications

- Bachelor’s degree in computer science, Information Technology, or a related field.

- 7 to 10 years of proven experience as a ServiceNow Administrator, with significant exposure to Automation frameworks, orchestration pipelines and scripting modules (with secondary support for ITSM/ITOM).

- Extensive hands-on experience with CSDM and application service mapping within ServiceNow.

- Strong knowledge and practical experience in agentic AI, workflow automations, and orchestrations.

- Excellent troubleshooting, analytical, and problem-solving skills.

- Strong communication and interpersonal abilities, with a customer-focused approach.

Preferred Qualifications

- Certifications in ServiceNow (e.g., Certified System Administrator, Certified Implementation Specialist).

- Certifications in automation and orchestration-related products and tools.

- Experience working in global, multi-location teams.

- Proven experience with ServiceNow integrations and API management.

Location and Work Environment

- Location: Chennai or Pune, India (on-site or hybrid, as per company policy).

- Competitive salary and benefits package.

- Opportunity to work in a collaborative and innovative environment.