Warranty Engineer

Tenneco is one of the world’s leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.

Warranty Engineer / Grass Lake,  Michigan

We are looking for a Warranty Engineer. The Corporate Warranty Engineer will be responsible for the effective execution of Tenneco’s core warranty management processes, i.e. claim data analysis, debit management, contract review, part return analysis and lessons learned implementation, for its ride performance business accounts. The role will lead cross-functional team members in the effective and timely execution of these core processes to reduce and eliminate customer warranty claims by improving products and processes. Additionally, the person will be the subject matter expert for warranty and will be the source of associated knowledge for the company.

This Warranty Engineer will be a valued member of the Engineering department where we strive to promote from within wherever possible; therefore, opportunities for advancement are strong.

RESPONSIBILITIES:

Warranty Management Compliance to AIAG’s CQI-14.

•  Support the auditing and development of initiatives for satisfactory compliance and continual improvement of CQI -14 requirements.

 Warranty Claim Data Management

•  In conjunction with the global warranty data analytics team, the corporate warranty engineer will ensure the acquisition, analysis and management of warranty claim data. This includes:
• Analyzing warranty data on a regular basis to identify contributors to warranty claims
• Establish and lead reviews with cross-functional team members to address findings from claim data analysis.
• Manage resulting items to timely closure and statistically validate the effectiveness of countermeasures.
• Prepare analyzes and report outs as necessary for internal and customer consumption.

Warranty Debit Management

• Be the lead warranty contact for warranty debits.
• Obtain, screen and provide disposition of warranty debits.
• Be the lead in resolving debit discrepancies.
• Communicate pending debits to appropriate parties (accounting, quality, plant management).
• Reconcile debits on a monthly basis for accuracy.
• Track and cross reference debits against claim and part analysis for accuracy and correct liability.

 Warranty Parts Return Analysis

• In conjunction with engineering part analysis, manage the processing of warranty part returns.
• Manage and coordinate with pertinent internal and external contacts the retrieval of warranty parts from the field or at customer locations.
• Ensure parts are being analyzed in a timely manner and facilitate and/or expedient the analysis process when needed.
• Establish and lead reviews with cross-functional team members to address findings from analyzes.
• Manage resulting items to timely closure and statistically validate countermeasures.
• Prepare analyzes and report outs as necessary for internal and customer consumption.

 Warranty Contract Review & Technical Factor Establishment

• Be a core team member in the contractual review process for warranty terms and conditions.
• Prepare and present knowledge of existing ‘like’ programs and/or findings from problem solving efforts to assist in the disposition of proposed customer warranty terms and conditions.
• Lead the establishment of technical factors for assigned customer portfolio.
• Ensure technical factors are reflective of warranty performance in the field and continually monitor performance and corrective actions to continually mitigate liabilities and reduce technical factors.

 Warranty Lessons Learned Implementation

• Be the lead in distributing and ensuring read across is conducted once lessons learned are available from problem solving efforts.
• Manage and ensure lessons are captured in controlled documents, e.g., control plans, FMEAs (Design and Process), operator instructions, design guidelines, etc.
• Participate in design reviews for all pertinent programs and provide pertinent insight and lessons learned from a warranty perspective.

 Customer & Industry Warranty Knowledge

•  Be the subject matter expert for the assigned customer base and continually update skills via available customer training.
• Pursue industrial and other sources of knowledge (e.g., academic) to continually increase skill and knowledge base.

Required Skills:

• Strong written and verbal / interpersonal communication skills.

• Knowledge of automotive OE quality systems/requirements preferred.

• ASQ certified quality engineer, or certified quality auditor preferred.

Required Experience

• Bachelors’ Degree in Engineering or Science disciplines
• Minimum of 3 years of work experience in an automotive warranty role. Note: Non-warranty and recent college graduates may be given consideration depending on experiences, educational background, aptitude and potential for success.
• Professional Certifications: OESA warranty council member, ASQ certifications: Certified Quality Engineer (CQE), Certified Reliability Engineer (CRE) and SSGB/SSBB certification from reputable source.
• Excellent verbal and written communication skills
• Able to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, leadership)
• Work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices
• Quality Functional Competencies

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.