IT Analyst

Date: Jan 28, 2023

Location: Chennai, IN

Company: Tenneco

• Identify Configuration Items (CIs) across IT and map to the ServiceNow application model • Control CI information, ensure upstream/downstream relationships are built connecting CIs to Application/Technical Services and validate the relationships • Perform verification and regular audits of CMDB information • Provide management information about Configuration Management, quality and operations, risks and for trending • Maintain quality of CI information entered into ServiceNow CMDB • Maintain currency on policy and process documents • Provide training on CMDB processes, reporting and associated tasks • Receive and obtain notification of significant changes in the state and conditions of CIs. Escalate noncompliance to the IT Security & Operations Teams • Respond to requests for CI changes and updates from Change Management where human intervention (manual effort) is required • Provide reporting and metrics on CI information upon request • Baseline CMDB and track changes against the baseline. • Ensure the linkage between CMDB and ITIL Processes, such as Incident, Problem, Change, Service Catalog and Financial Management are maintained and offer optimum value • Keep test plans related to CMDB and Auto discovery updated. • Participate in ServiceNow Release schedule. • Work with the Asset Management team to ensure Asset & CMDB are in synchronization • Identifies key metrics for IT to demonstrate trends, hot-spots, and successes across Global-IT environment • Develops and maintain IT asset management standards and procedures for hardware and software assets • Oversee quality control throughout IT asset management lifecycles.