IT Site Support

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Date: Jan 8, 2025

Location: Burlington, IA, US

Company: Tenneco

Tenneco is one of the world’s leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.

 

 

The PC Support Technician will provide essential IT support to the Burlington site, ensuring optimal performance and user satisfaction. This role involves installing, configuring, and troubleshooting hardware and software, as well as providing technical assistance to end-users. The incumbent will possess strong technical skills, excellent problem-solving abilities, and a customer-centric approach.

 

JOB REQUIREMENTS:

The following pages describe the skills and requirements needed for the position of the PC Support Technician.

 

RESPONSIBILITIES:
  • Hardware and Software Support:
    • Install, configure, and troubleshoot PC hardware (desktops, laptops, peripherals)
    • Install, configure, and troubleshoot Microsoft Windows operating systems (Windows 10, 11)
    • Deploy and maintain standard software applications (Microsoft Office Suite, Adobe Acrobat, etc.)
    • Troubleshoot hardware and software issues, including network connectivity, printer problems, and application errors
  • Network Support:
    • Assist with network troubleshooting and configuration (LAN, WAN)
    • Provide support for Wi-Fi connectivity and network security
  • User Support:
    • Provide first-level technical support to end-users via phone, email, and in-person
    • Document and resolve user issues in a timely manner
    • Train users on software applications and IT best practices
  • Security:
    • Enforce security policies and procedures, including password policies and data protection
    • Stay informed about current security threats and implement necessary measures
  • Inventory Management:
    • Maintain accurate inventory records of IT assets
    • Perform regular hardware and software audits

 

EDUCATION:
  • Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent experience

 

EXPERIENCE:
  • 2+ years of experience in IT support or help desk roles

 

Additional Considerations:

  • Certifications: Industry certifications (e.g., CompTIA A+, Network+, Security+) are a plus.
  • Scripting Skills: Knowledge of scripting languages (e.g., PowerShell, Python) is beneficial.
  • Remote Support: Experience with remote support tools (e.g., TeamViewer, Remote Desktop) is valuable.

 

 

 

 

 

 

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.