Claims Management Specialist

Tenneco is one of the world’s leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.

This is a great opportunity to join us as a “Claims Management Specialist” in our Shared Services Office from Bucharest.

PRIMARY PURPOSE(S) OF POSITION:

Manage customer claims (EMEA AM Customers from France, Belgium etc). Deal with customer stock cleaning & customer returns: issue goods return approval to customer & related credit notes upon warehouse inspection results. Manage other claims linked to deliveries (quantity & part discrepancies, damaged parts, lost in transit, etc) & price adjustment in full coordination with Customer service front desk, cash collection team, sales team & Supply planning teams. In charge of follow up for intercompany flows. Manage direct shipments (from supplier to customer)

RESPONSIBILITIES:

• Claims management
• Goods return
• Portal & Tickets
• Daily contact/liaison with customers and sales team
• Daily contact/liaison with carriers and follow up on any issues affecting customer returns
• Provide customer reports as and when required
• Customer portal trouble shooting and support
• Proactive resolution of CS/delivery/billing complaints through liaison with appropriate depts. and follow up (escalation to CS Team Leader as needed)
• Interface with front office CS department and all other departments
• Follow all procedures according to corporate guidelines (in a timely manner)
• Provide documents whenever necessary/as required for audit purposes

Others & Coordination:

Closely coordinate activity with front customer desk & finance. Make sure shared point information is always up to date with latest procedures. Refer to team leader for any issue or advice. Seek for process improvement, proactive problem solving & participate to workshops or other meetings.
Coordinate collection of used parts & refund of caliper cores together with customers, forwarder & supplier according to process in place:

EDUCATION:

• Minimum/Essential: : Bachelor degree or equal through experience
• Desirable: Bachelor degree

JOB REQUIREMENTS & SKILLS:

• Well organized & dynamic
• Capable of versatility & adaptability
• Capable to work in multi cultural environment
• MS–office
• Able to work in a team as well as independently
• Take initiatives
• Fluent in English

Required Experience:

• Minimum/Essential: 1-2 years’ experience in a corporate environment

We are committed to the safety and health of our employees. We adhere to social distancing recommendations and other protocols, ensuring a safe work environment for all.