Representative Customer Services

Responsibilities:

• Answer phone calls and respond to email inquiries from customers regarding orders, missing deliveries, and other customer service-related issues;
• Process customer orders and enter them into the SAP system, or advise customers on using electronic systems (e.g., Teccom/EDI);
• Collaborate with carriers to resolve issues with missing deliveries;
• Maintain and update customer data in the system, including managing master data and canceling outdated orders;
• Prepare and send backlog reports to customers;
• Work with data in Excel, including creating and analyzing reports;
• Participate in training and development to improve customer service skills and adapt to new systems used within the company.

Requirements:

• High level of written and spoken English;
• Proficient in Microsoft Office, particularly Excel;
• Passion for customer service, with a willingness to enhance skills and improve service quality;
• Confidence in communicating with customers and internal stakeholders;
• Willingness to participate in training and adapt skills to changing business requirements;
• Experience in customer service or administration (required);
• Knowledge or experience in the automotive industry (preferred);
• Minimum secondary education (e.g., GCSE or equivalent in Mathematics and English, grade C or above);
• Knowledge of the SAP system (preferred, but not required).

What we offer

• Working in a hybrid model – 3 days in the office, 2 days remote;
• A friendly and supportive environment: This is not your typical outbound customer service role. You’ll have your own clients, collaborate within a team, and enjoy autonomy in how you respond to inquiries;
• Competitive local salary;
• 25 days of annual leave plus bank holidays;
• Work-life balance: No late-night or weekend work;
• Secure and convenient parking facilities;
• The opportunity to join a high-performing pension plan to secure your future;
• Be part of a team where you are valued and supported from day one.

#LI-JK2