IT Site Support

Position Title: IT Analyst

Job Summary:

Provides IT Infrastructure support on-site and remotely (solving second level Incident, Problem and Request management), maintenance (Change, Asset Management and Patching) and support project execution, partnering with Global IT Enterprise teams and external service providers, utilizing tools and following IT Standards and Procedures.

Essential Duties and Responsibilities: Tenneco may make reasonable accommodations to enable people with disabilities to perform the essential duties of the position.

• Supports Incident and Request management submitted through IT Service management system per service level objectives.

• Supports procurement, installation, configuration and support end user devices like Laptops, Desktops, Workstations, and mobile devices through staging or manual deployment of standard software, apps, PBX and Phone systems.

• Supports Enterprise IT teams in additional troubleshoots and maintains Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment, and external vendor.

• Reports issues through service desk tools and follows-up through enterprise team and or vendors for critical and high issues tracking and escalating until closure.

• Supports the on-site Computer Room, Racks, cabling, and Data room maintenance tasks.

• Manages and maintains IT Asset Register through tools.

• Maintains and loads backup tapes per backup policy and direction from Global Enterprise teams and supports restoration of data per requests.

• Covers all critical equipment through Annual maintenance contract, reports issues with services providers and escalates per vendor services level agreement.