IT Site Support

Supports Incident and Request management submitted through IT Service management system per service level objectives. • Supports procurement, installation, configuration and support end user devices like Laptops, Desktops, Workstations, and mobile devices through staging or manual deployment of standard software, apps, PBX and Phone systems. • Supports Enterprise IT teams in additional troubleshoots and maintains Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment, and external vendor. • Reports issues through service desk tools and follows-up through enterprise team and or vendors for critical and high issues tracking and escalating until closure. • Supports the on-site Computer Room, Racks, cabling, and Data room maintenance tasks. • Manages and maintains IT Asset Register through tools. • Maintains and loads backup tapes per backup policy and direction from Global Enterprise teams and supports restoration of data per requests. • Covers all critical equipment through Annual maintenance contract, reports issues with services providers and escalates per vendor services level agreement.

• Follows Change Management processes and Critical Communication Process during outages and changes. • Actively participates in Local and Regional areas to understand business requirements, team progress, and work on action plans per committed timelines. • Supports in providing all infrastructure cost for AOP preparation and tracks spending monthly within the financial limits. • Participates in Monthly Service Level reviews, Continuous Improvement and exercises deep problem solving (8D) to avoid repeat issues. • Provides basic training new IT Users on IT Process and IT Systems usage. • Supports Entitlement processes for end users access request. • Executes patching plan for site(s) equipment’s and execution the plan. • Participates and supports audit activities based on Internal Audit requirements. • Other duties as required.